Find answers to our most frequently asked questions.
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Where is Lujuri based?
Lujuri is a European brand, operating with a strong focus on quality, safety, and European standards.
Our products are developed and selected with EU regulations and expectations in mind.
Why was Lujuri founded?
Lujuri was founded to make scented products more refined, stylish, and accessible.
Our goal is to offer fragranced products with a luxurious look and feel, without the premium price barrier.
Is Lujuri an independent brand?
Yes. Lujuri is an independent brand, built with a long-term vision focused on quality, design, and customer trust.
How would you describe the Lujuri brand?
Lujuri creates fragranced products that combine elegant design, refined scents, and everyday accessibility.
We believe luxury should feel stylish and elevated, while remaining attainable.
How does Lujuri develop its products?
All Lujuri products are developed with a strong focus on functionality, aesthetics, and user experience.
We collaborate with specialized partners to ensure each product meets our quality standards.
Are Lujuri products tested before launch?
Yes. Products are tested before launch to ensure they meet safety, quality, and performance expectations.
Do Lujuri products comply with EU regulations?
Yes. All applicable products comply with relevant EU laws and regulations, including strict safety and consumer standards.
Are Lujuri products safe for daily use?
Yes. Lujuri products are designed for everyday use when used as intended.
Safety and comfort are key considerations throughout our development process.
What makes Lujuri different from other fragranced product brands?
Lujuri focuses on stylish, well-thought-out products that elevate everyday moments.
We combine a refined aesthetic with practical innovation and fair pricing.
Where are Lujuri products made?
Our products are produced in collaboration with trusted manufacturing partners.
Partners are selected based on quality standards, expertise, and reliability.
How does Lujuri ensure consistent quality?
We work with consistent suppliers, perform quality checks, and continuously evaluate product performance.
Customer feedback plays an important role in maintaining and improving quality.
Is Lujuri cruelty free or vegan?
Where applicable, Lujuri aims to offer products that align with cruelty free principles.
Specific details are always clearly mentioned on the individual product pages.
How does Lujuri handle customer feedback or complaints?
We take customer feedback seriously and see it as an opportunity to improve.
Our support team works to resolve any issues fairly, transparently, and efficiently.
Where does Lujuri ship to?
Lujuri ships to multiple countries.
Available shipping destinations are always shown during checkout.
For full details, please visit our Shipping Information page.
How long does delivery usually take?
Delivery times depend on your location, but most orders are processed and shipped within 1 business day.
Estimated delivery times are shown at checkout.
More information can be found on our Shipping Information page.
What is Lujuri’s return policy?
Lujuri offers a fair and transparent return policy in line with EU consumer laws.
You can find full details on our Returns & Refunds page.